Quality Policy

Within the scope of its Quality Policy, Closer, and based on its manifesto and values, establishes the following guidelines:

Commitment to Quality

• Integrate Quality Management into the overall management of the company; 
• To provide services, making life easier for our clients, building innovative solutions following the best practices and quality standards, always seeking to exceed their expectations;
• Guarantee the resources and means necessary for the effectiveness of the organization’s activities, avoiding excesses, waste and unnecessary bureaucracy; 
• Evaluate, analyze and continuously improve the performance of activities and services with a critical and constructive sense, ensuring regular monitoring of the indicators and results obtained, to continuously foster our competitiveness;
• Communicate the Quality Policy to all stakeholders and the public, committing all partners to this long-term commitment.
•  Encouragingly adopt a Culture of Quality and continuous improvement and always act in accordance with our values.

Compliance and Standards

• Fully comply with the Legislation, Regulations and Standards applicable to Closer‘s activity;

Awareness, training and coaching

• To ensure the competence and training of our employees, in an environment of proximity, respect and openness that fosters their professional growth, thus guaranteeing excellence in the provision of our services.

Functions and Responsibilities

• The commitments made in the Quality Policy involve the entire organization, with the executive committee taking responsibility for its communication and implementation, committing itself to acting with a focus on achieving the established objectives.

Information Security Policy

Closer‘s Information Security Policy establishes the following guidelines:

Commitment to Security

• Information is an essential asset for the fulfillment of its functions;
• Implement the appropriate levels of security to protect both the resources of the information systems and the information processed, stored or transmitted by them;
• Incorporate information security into Closer‘s business processes and objectives to contribute to the continuous improvement of the quality and value of the products and services provided to clients;

Compliance and Standards

• Comply with applicable legislation and regulations, guaranteeing the privacy, confidentiality, integrity and availability of information, as well as the management of security and privacy incidents that may affect it;

Information Security

• Achieve the necessary levels of security to guarantee:
  • Confidentiality: ensuring that information is accessible only to authorized persons;
  •  Integrity: guaranteeing the accuracy and consistency of information throughout its life cycle;
  • Availability: ensuring that information and the systems that process it are accessible whenever necessary, regarding to the protection and classification of information, business processes, activities and strategic assets;

Risks Management

• Carry out regular information security risk assessments to identify, quantify, prioritize, monitor and review risks and their treatment process;
• Developing, implementing and periodically evaluating specific policies and standards, as well as processes and controls, to guarantee the protection of information assets against threats;

Functions and Responsibilities

• The commitments made in the Information Security Policy involve the entire organization, with the executive committee taking responsibility for its communication and implementation, committing itself to acting with a focus on achieving the established objectives;